R 171330Z OCT 19 MID110000073968U
FM COMNAVRESFOR NORFOLK VA
TO NAVRESFOR
INFO CNO WASHINGTON DC
COMNAVRESFORCOM NORFOLK VA
COMNAVRESFOR NORFOLK VA
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ALNAVRESFOR 017/19
MSGID/GENADMIN/COMNAVRESFOR NORFOLK VA/N1/OCT//
SUBJ/RESERVE PAY PROCESS//
RMKS/1. Introduction: This message outlines the pay and travel claim
process for Navy Reserve Sailors executing active duty orders.  In
the event a pay issue cannot be resolved, after engaging the chain
of command and following the steps and timelines detailed in this
message, my pay resolution team at Navy Reserve Forces Command is
standing by to assist at cnrfc_rpat@navy.mil.
2. Transformation: The Navy anticipates in the next two years our
Navy Reserve pay processes will run in a single, Navy-owned pay
system, which will support the seamless transition from RC to AC
orders and eliminate the delays and handoffs challenging today's
process. The transition to the Navy Personnel and Pay System (NP2)
will bring Navy administrative processes into the 21st century and
provide the platform needed to underpin flexible Reserve personnel
actions.  This work is well on its way as part of the MyNavyHR
Transformation initiative: https://www.navy.mil/navydata/people/cnp/
Burke/Resource/Navy%20MPTnE%20Transformation%20Overview_WEB_v6.pdf.
3. Today's Process: In advance of NP2, enhancing customer service
responsiveness and transparency is a major focus.  To create more
streamlined and efficient workflows, the Navy is consolidating
Reserve pay support. Transactions previously completed at over 40
Personnel Support Detachments (PSDs) are now being channeled into a
single site called the Reserve Services Branch (RSB) of Transaction
Service Center (TSC) Norfolk. My Navy Career Center (MNCC) is
available to support Command Pay and Personnel Administrators (CPPA),
RESPAY leads, and Reserve Sailors 24/7 at 833-330-MNCC (6622) or
askmncc@navy.mil.
4. Progress: The RSB at TSC Norfolk now processes over 80% of all
AT/ADT payment transactions.  Over 66,000 transactions have been
processed in 2019, all within 10 days after receipt of a properly
submitted pay transaction.  Once the Active Duty command has
submitted the pay transaction to the Transaction Online Processing
System (TOPS), a Sailor's pay can tracked by their CPPA through the
unique TOPS transaction number entered in the dedicated block on the
endorsement page of their orders.  In early 2020, eMuster will allow
AT/ADT pay to be electronically submitted in NSIPS.  Recent MNCC
metrics show that most difficult pay issues were resolved and closed
in less than one week. The requirement to process paper travel claims
is 30 days from receipt of a complete and correct claim and Reserve
claims are currently being processed in less than 24 days.  For
mobilizations - ECRC Norfolk will not send a Sailor downrange without
an open Active Duty pay account.
5. Troubleshooting: The first point of contact to address pay
concerns should be a CPPA/RESPAY lead at the Sailor's
NOSC/NRA or squadron.  MNCC support is ready to answer questions,
resolve pay issues, or create service requests for routing to
appropriate Tier 2 subject matter experts.  To further support
Sailors, I have directed that all pay-related phone calls and emails
to a NOSC/NRA be acknowledged within one business day.  If the steps
above do not resolve your pay problem, please contact my staff
directly at cnrfc_rpat@navy.mil.
6. Your Navy and Navy Reserve leadership remains focused on
delivering the best possible service and will continue to listen,
engage, and improve administrative processes for all Navy Reserve
Sailors. I will continue to provide ongoing pay process updates as a
commitment to keeping our Force informed on our progress with
improvements to our systems and our journey toward providing
world-class service to our Sailors.  This is a team effort starting
with the individual through senior leadership - shipmates helping
shipmates should always be our guide-on.
7. Released by RADM John Schommer, Deputy Commander, Navy Reserve
Force.//
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